Terms & conditions
The General Conditions of Sale detailed below (hereinafter referred to as the "Terms & Conditions"), govern, to the exclusion of all other terms, the contractual relations between any non-professional buyer of the www.laoliworld.com website (hereinafter referred to as the "buyer" or "You") and the merchant, LAOLI, which belongs to SUNFLOWERS, a company with share capital of 2,000 euros, whose registered office is situated at 44 rue Notre Dame de Lorette Paris 75 009, entry No. 918 158 346 in the Paris Trade and Companies Register, with VAT registration No. FR00918158346 (hereinafter referred to as "LAOLI").

These Terms & Conditions shall be the sole applicable conditions and supersede all other conditions, save as otherwise exceptionally provided in advance, expressly and in writing. LAOLI may need to amend certain provisions of its Terms & Conditions without notice and, accordingly, these conditions must be re-read before any order is placed on the www.laoliworld.com website (hereinafter referred to as the "Website").

The Terms & Conditions are accessible at any time on the Website and prevail, if applicable, over any other version or any other contradictory document. Such amendments shall be binding upon their being put online and shall not apply to contracts concluded previously. Each purchase from the Website is governed by the Terms & Conditions applicable at the date of the order. The buyer acknowledges having read these Terms & Conditions and accepted them by checking the box provided for this purpose, before completing an online order. By checking this box, you undertake to abide by these Terms & Conditions and by the Conditions of Use herein.

Placing an Order
Please make sure that you have read and understood the Terms and Conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email. If your selection of products may be lost from the shopping bag, you will be required to re-enter your selection of products. LAOLI does not reserve items for future purchase.

The buyer can order online, via the online catalog and order form provided therein.

The ordering process consists of three (3) steps. Once you have chosen your Products (size, color and quantity) and submitted your order, you must:
Accept the Terms & Conditions by checking the box provided for this purpose on your order summary page (entitled "Order review").

Choose your preferred payment method.
Once you have chosen your payment method, you must make the payment for your order, thereby concluding the sale contract binding you to LAOLI.

Any order constitutes acceptance of the prices and descriptions of the products available for purchase. Any objection in this respect shall be made in the context of a possible exchange and the guarantees mentioned below.

In certain cases, in particular failure to pay, an error in the address provided or another problem with the buyer’s account, LAOLI reserves the right to block the buyer’s order until the problem is resolved. If a product ordered is not available, the buyer shall be informed by email. The order will therefore be canceled and, if applicable, reimbursed. The rest of the order shall remain firm and definitive.

For any question regarding the order tracking, the buyer can refer to the order tracking number received in the order confirmation email, or send an email to hello@laoliworld.com

Product Information
The products governed by these general terms and conditions are those featured on the website and which are marked as being sold and dispatched by LAOLI. They are available while stocks last.

LAOLI products are described and presented with as much accuracy as possible. Nonetheless, LAOLI cannot be held liable if such descriptions are characterized by errors or omissions.

Prices are shown in EUR. EUR prices for shipment within Europe and within the United States include VAT. Prices do not include service, payment and delivery charges.
LAOLI reserves the right to change its prices of the products, but undertakes to apply the price indicated when orders are placed, subject to availability on this date.

Taxes and Duties
All orders shipped within the European Union and the United States are shipped on a DDP (Delivery Duty Paid) basis, meaning that local taxes (VAT) and import duties are included on the total price of the product. For all products being shipped outside of the European Union and the United States, local custom duties, taxes and fees may apply which are not included in the price or in the shipping expense. DHL will act as a broker in collecting any customs due. 

Payment and Electronic Signature
We accept the following credit and debit cards: Visa, Mastercard and American Express. We also accept PAYPAL. For pre-orders and custom-made orders, the card will be charged on beforehand. In such cases, you will be notified by email. The price is payable in full, on the day the order is placed by the buyer.

LAOLI reserves the right to suspend the processing or delivery of any order if a payment by credit card is declined by the officially accredited organizations or in the event of non-payment.

The provision online of the buyer’s credit card number and final validation of an order shall constitute proof of the buyer’s consent in accordance with the provisions of the law of 13 March 2000 and constitute:

Liability for payment of the amounts due with respect to the order form,
Signature and express consent to all operations carried out

In case of fraudulent use of their credit card, the buyer is invited, as soon as such use is observed, to send an email to hello@laoliworld.com

The bank’s authorization server is secured by S.S.L (Secure Socket Layer) encryption to provide optimum protection for all means-of-payment data.

Proof of Transaction
Computerized records, stored on LAOLI’s computer systems under reasonable security conditions, shall be considered proof of communication, orders and payments made between the parties. Order forms and invoices are archived on a reliable and sustainable medium which can be produced as proof.

Your order will normally be packed and shipped within 3−5 business days from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by email including all shipment details. All jewelry orders are sent from Paris, France.

All orders are sent via DHL Go Green and are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by email as quick as possible and latest 7 days after the order was placed. Some delays may occur during sales, public holidays or severe weather conditions. Delivery times are provided as guidelines only, and do not consider possible delays caused by payment authorization, stock availability and/or delays through customs.

If the package is not accepted by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.

Returns (Right of Withdrawal)
In accordance with the applicable legal provisions, If the buyer changes their mind about an item, the buyer has a period of fourteen (14) days from the date of receipt to exercise his/her right to withdraw from the contract with LAOLI, without having to provide any explanation or pay any penalty, provided that the product (s) is (are) returned in its (their) original condition, neither worn nor washed, within fourteen (14) days of communication of the decision to withdraw. Damaged, soiled or incomplete Products will not be accepted. Please read the return instructions carefully before returning the order.

The Product (s) must be returned in its (their) original inner and outer packaging, to the following address: SUNFLOWERS, 44 rue Notre Dame de Lorette, 75 009 Paris, France.
The right of withdrawal (return) may be exercised by contacting the customer service team at hello@laoliworld.com.

Return Costs
The parcel return costs shall be borne by the customer. Following internal validation of the return request, LAOLI will send you a return number by email for you to write on your parcel. If the above-mentioned conditions are fulfilled, LAOLI shall provide the buyer with a refund in the amount of his/her order (excluding the shipping fees) within the week that LAOLI receives the products.

For all orders shipped outside the European Union, all international duties and taxes will be non-refundable. Additionally, customers will be responsible for any duties and taxes fees related to their return. If your piece is custom made or engraved, all sales are final and returns can’t be accepted.

Returns due to damaged or missing product
On receipt of his/her order, the buyer shall check the compliance of the Products received in performance of that order. Any anomaly affecting the delivery (namely: missing or damaged Products, damaged parcels) must first, without fail, be noted on the delivery slip in the form of handwritten, signed reservations to the carrier. Following this, any anomaly must be reported as soon as possible after receipt of the products to the LAOLI customer service team by e-mail at hello@laoliworld.com.

In the case of a delivery error, the buyer shall make any claim regarding an error and/or the non-compliance of the nature or quality of products in relation to the indications on the order form, to LAOLI within three working days after delivery. Any claim made after this deadline will be rejected. The claim can be made by the buyer by email, to hello@laoliworld.com. Any claim not made in accordance with the regulations defined above and within the given deadlines cannot be taken into account and will release LAOLI from any liability vis-à-vis the buyer.

In the case of a delivery error or exchange, any product to exchange or be reimbursed shall be returned to LAOLI within 14 days from the date you received your item in full and in its original packaging to the following address: SUNFLOWERS, 44 rue Notre Dame de Lorette, 75 009 Paris. The return costs are not taken care of by LAOLI unless otherwise noted. All international duties and taxes are non-refundable and all customers are responsible for all duties and taxes related to their return.

The products sold are covered by a commercial guarantee intended to guarantee their conformity and ensure the reimbursement of the purchase price, the replacement or repair of the products. It does not cover occasional defects caused by abnormal or incorrect use or resulting from a cause independent from the intrinsic qualities of the products.
The aforementioned provisions are not exclusive of the application of the legal guarantee of compliance set forth in article l. 211−4 of the consumption code and the guarantee regarding the object sold set forth in articles 1641 and following of the civil code.

Transfer of ownership & Transfer of Risks
The transfer of ownership of the Products to the buyer will take place after payment of the price by the latter, and this regardless of the delivery date of the Products. Pursuant to the provisions of Article L138−4 of the French Consumer Code, the transfer of risk of loss and damage to the Products will occur only when the buyer takes physical possession of them.

Intellectual property
The entire content of the LAOLI website (illustrations, texts, wordings, trademarks, images and videos) is the property of LAOLI. Any reproduction of all or part of the content by any process and on any medium whatsoever requires the prior and express permission of LAOLI. LAOLI is not authorized to give you permission to copy, display or distribute any content for which you do not possess the intellectual-property rights. Any use of such content in breach of the rights held in it by third parties constitutes an infringement offense, incurring severe penalties under the French Intellectual Property Code (Code de la Propriété Intellectuelle). Under no circumstances will LAOLI be held liable for a User’s infringement of rights held by third parties where such infringement is committed by virtue of such User’s activity on the Website.

Force Majeure
Any circumstances beyond the parties' control hindering the performance, under normal conditions, of their obligations, are considered as causes of exemption from the obligations and result in the suspension thereof.

The party which invokes the circumstance referred to above must immediately warn the other party thereof, as well as of the end thereof.

Force Majeure events shall include all elements or circumstances which are unavoidable, not caused by and outside the control of the parties, unpredictable, inevitable, and which cannot be prevented by the parties, despite all reasonable efforts. Other than those events generally confirmed by the case law of French courts and tribunals, the following are expressly considered as cases of force majeure or fortuitous events: the blockage of means of transport or supply, earthquakes, fires, storms, flooding, lightning, the breakdown of telecommunication networks or difficulties specific to the telecommunications networks external to the customers.

The parties shall come together to assess the impact of the event and agree on the conditions pursuant to which the contract will continue to be performed. If the force majeure event continues for more than three months, these general terms and conditions can be terminated by the injured party.

Partial non-validation
If one or more provisions of these general terms and conditions are deemed invalid or declared invalid in accordance with a law, regulation or following a definitive judgment of a competent court, the remaining provisions shall remain effective and binding.

The fact that one of the parties does not invoke a breach by the other party of any specific obligation set forth in these terms and conditions cannot be interpreted as a waiver of the obligation in question in the future.

Governing law
These general terms and conditions shall be governed by French law, with the exception of the provisions of the Vienna convention. The same is true for the substantive and procedural rules. In the case of a dispute or claim, the buyer shall contact LAOLI, as a priority, in order to seek an amicable solution. Otherwise, the buyer may initiate proceedings before the court of its choice.

Company details
SUNFLOWERS — SAS with a capital of 2,000 EUR domiciled at 44 rue Notre Dame de Lorette 75 009 Paris — Siret 91 815 834 600 018

Contact: hello@laoliworld.com