We carry both in stock and made to order pieces. Our in stock pieces ship from our Paris showroom within 3 to 6 business days of purchase. If the item is made to order, please refer to the product page to see how long we need to create your piece.

If you need your piece to arrive sooner or if you are interested in same day delivery in Paris, please contact hello@laoliworld.com and we will do our best to accommodate your request.

Made to order means that the product is not currently in stock but will be created specially for you. As a small-batch producer, we choose to avoid excess production. Our made-to-order, which will take a little longer to get to you, keeps waste to a minimum and ensures our craftspeople can spend the time and care required on your jewels. Please refer to the product page for production deadline.

If you need to change your contact information, shipping information or cancel an order please contact us at hello@laoliworld.com as soon as possible after placing your order for assistance.

For orders shipped within the EU, duties, taxes, and import fees are included in the product or shipping prices. For shipments to the United States and United Kingdom, duties, taxes, and import fees will be added on checkout. You will not be charged additional fees when your order arrives.

For all other countries, the customer is responsible for paying their duties, taxes and import fees. As these costs vary by country and are beyond our control, we are unable to estimate them in advance. For specific information, please contact your local customs office.

We can shorten or lengthen the majority of our beaded necklaces. For any requests, please email us at hello@laoliworld.com

We want your pieces to last a lifetime or longer, so it is important to properly take care of your pieces. For best care, take off your gold pieces while playing high-contact sports, washing your dishes and when swimming. To properly clean and keep your diamonds shiny, use a soft bristle toothbrush, standard toothpaste and warm water. Brush your piece as you would your teeth but make sure to do so in a bowl instead of the sink to avoid dropping your pieces down the drain. Pat your piece dry with a cotton cloth. For our beaded necklaces, we recommend taking them off in the water.

Hold the flat metal piece and gently slide it straight into the opening on the ball until you feel or hear a soft click. The clasp is now locked. To open, press the small lever on the tongue and pull it back out.

All LAOLI pieces are crafted with care and attention to detail, using natural materials selected for their beauty and uniqueness.

We stand behind the quality of our jewelry and offer assistance in the event of a manufacturing defect. Each request is carefully reviewed and, where a defect is confirmed, an appropriate solution will be provided.

For any request, the client must provide proof of purchase along with a photograph of the piece. Following review, we will advise on the next steps. If the issue is not related to a manufacturing defect, a repair service may be proposed, subject to a quotation.

Please note:
Due to the delicate and natural nature of the materials we use—particularly pearls, shells, and gemstones—each piece should be handled with care. Stones that have been chipped, cracked, or broken as a result of impact, wear, or accidental damage cannot be repaired or replaced, as this type of damage falls outside of our responsibility.

More generally, our service does not cover normal wear, aging, misuse, or damage caused by external factors such as impact, improper handling, or lack of care.

When a repair is possible, timelines and costs will be shared upon evaluation.

To preserve the beauty of your jewelry over time, we recommend following our care guide. For any request, please contact us at hello@laoliworld.com and include your invoice, a description of the issue, and images of your piece.

We’re committed to reducing our impact on the planet and are always looking for ways to become more responsible across the supply chain; that starts with the materials we use. At LAOLI, the majority of our jewelry is made with 14k recycled gold as the metal base. When using diamonds, we work with conflict-free lab grown diamonds that are identical to mined diamonds, just more ethical and transparent. All the other precious stones that we use, such as our freshwater pearls, come from ethically vetted or RJC certified suppliers.

Lab grown diamonds are real diamonds. They are created by replicating the mining environment in a lab, in order to create diamonds that are traceable and conflict free. Visually and physically, they contain the same properties as a mined diamond, and not even a gemologist is able to differentiate between a lab-grown diamond and a mined one. The sole difference is that a lab-grown diamond is created in controlled conditions, allowing for a more transparent supply chain.

We make sure all our main jewelry manufacturers are Responsible Jewelry Council-certified, to ensure accountability throughout the supply chain. RJC is the leading global standards body for responsible jewelry throughout the entire supply chain, promoting the respect of ethics, human rights and the environment. The goal of RJC is to guarantee product quality and ethics in the jewelry sector and its certified members must apply and comply with their rigorous requirements.

By partnering with RJC certified manufacturers, we guarantee that our partners provide ethical and fair working conditions for their employees, uphold transparent and responsible practices in their production and have the same high standards on product quality that we do.

Gold is a noble metal. It is special because of its durability and longevity. Gold can be recycled without losing its quality and value, making it a more sustainable solution than mining the earth for new gold. Gold is used in so many items, all which can be melted down, removed of impurities and returned to high quality 24-karat gold which is the purest form of gold. From there, any carat of gold can be created, we choose to work primarily with 14-karat gold.